FAQ

FAQ's
Payment, Orders,
Shipping & Returns

PAYMENTS/ORDERS

ShopSkinByASK accepts all major credit cards with a US billing address. Please create an account and log-in to view products. To order BR, Skinbetter or DMK products please text us at 5184056360 or email hello@skinbyask.com and Andrew will email you an invoice to complete your order. These brands do not allow for direct online sales as they are to be prescribed for your skin skin’s specific needs so please reach out to us and we will be happy to help you. 

SHIPPING

Free shipping on orders over $50 – under $50 will be charged a flat fee of $7.99. Overnight Shipping available for a flat fee of $27 on larger order upon request. Orders are shipped with USPS 2-day priority mail within 1 business day upon receipt of your order. Tracking info will automatically go to your email address from Rollo shipping manager, please check your spam folder if you do not receive it. If items are out of stock you will be emailed and notified of those items and the in-stock items will be shipped while the out of stock items will be shipped once inventory comes in. Delivery time of your order depends on your shipping location and generally takes anywhere from 2-4 business days. If you have questions please email Shop SkinByASK at hello@skinbyask.com.

***Disclaimer***  Once an order has left Skin By ASK, it is in the care of the delivery service. Skin By ASK is not liable for any errors made by the shipping provider and/or lost/stolen packages. Any damage caused during shipping should be directed to USPS or UPS and their customer service department. If you want to insure your package for the whole value of the order please contact Andrew directly and he can let you know the fee for that. Shop Skin By ASK will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider. Thank you for your understanding in this matter.

RETURNS

No returns on skincare products once they have been shipped out from Skin By ASK. Please make sure you are 100% sure about your purchase before ordering.

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